服務
TMGM 提供什麼類型的帳戶？
我們在 MT4 和 MT5 平台上提供經典帳戶和易極帳戶。欲了解更多信息，請訪問我們網站上的交易帳戶部分。
經典帳戶和易極帳戶有什麼區別？
TMGM offers several types of accounts, all featuring a transparent, no-commission fee structure. This means you can trade without worrying about additional charges per trade.
你們有提供免掉期帳戶嗎？
The main difference between these accounts is the commission and spread structure:
- Classic Account: Spread starts from 1 pip plus any due swaps, no commission.
- Edge Account: Spread from 0 pips plus any due swaps, with a commission of 7 USD per round turn lot.
你們有提供聯名帳戶嗎？
是的，我們僅向持有聯名銀行帳戶的交易者提供聯名帳戶。
你們有提供固定點差帳戶嗎？
請注意，我們不提供固定點差帳戶；我們所有的帳戶都是可變/浮動點差。
Do you offer Fixed Spread accounts?
No, we do not offer fixed spread accounts; all our accounts have variable/floating spreads.
TMGM 提供哪些交易平台？
我們在 MT4、MT5 和 HUBx 交易平台上提供交易帳戶。
如何建立 MT4 交易帳戶？
一旦您註冊並驗證了您的 TMGM 個人資料，您將能夠透過您的入口網站建立一個真實交易帳戶。請點擊Dashboard >> +真實帳戶申請，新建立的帳戶將是MT4帳戶。
如何建立 HUBx 交易帳戶？
與 MT4 帳戶不同，HUBx 帳戶是由我們的後台部門手動建立的，因此，您可以透過從您註冊的電子郵件地址發送電子郵件至[email protected]或訪問以下方式請求開設其中一種帳戶類型：我們透過TMGM 網站進行即時聊天。
如何下載MT4桌面平台？
請登入您的 TMGM 入口網站並點擊頁面頂部的「下載」標籤。然後點擊“下載 Windows 版”選項並按照安裝說明進行操作。
如何下載適用於 iOS 和 Android 裝置的 MT4 行動應用程式？
請登入您的 TMGM 入口網站並點擊頁面頂部的「下載」標籤。然後將滑鼠停留在對應的 App Store 或 Google Play Store 按鈕上，就會出現下載的二維碼。使用行動裝置掃描二維碼，您將進入應用程式商店的相關頁面。
我可以在哪裡存取 MT4 網路交易者？
請登入您的 TMGM 入口網站並點擊頁面頂部的WEB Trader標籤。
如何訪問HUBx交易平台？
您可以透過交易工具下的客戶入口網站直接存取基於網頁瀏覽器的 HUBx 交易平台。
如何訪問HUBx交易平台？
您可以透過交易工具下的客戶入口網站直接存取基於網頁瀏覽器的 HUBx 交易平台。
如何登入 MT4 桌面/網頁瀏覽器平台？
請點選檔案>>登入交易帳戶，並在登入欄位中輸入您的帳號，並在相關欄位中輸入您的密碼和伺服器。
如何登入 MT4 行動應用程式？
請點選 MT4 行動應用程式中的「設定」選項，然後點選「新帳戶>>登入現有帳戶」。在伺服器欄位中輸入 TradeMax，您將看到列出的每個交易伺服器。請點選與您的帳戶相關的伺服器。然後在相關欄位中輸入您的帳號和密碼，然後點擊頁面右上角的「登入」。
您的交易帳戶是否提供/允許使用 EA 交易？
我們不提供自己的 EA 顧問；不過，我們很樂意允許在我們的交易帳戶上使用第三方 EA。
What mobile and desktop trading applications does TMGM offer?
TMGM offers two main types of applications for traders:
TMGM Trading App:
TMGM Trading App:
- Available for both macOS and Windows desktop devices
- Provides a seamless trading experience across the TMGM platform
- Offers access to a wide range of markets, including Forex, Shares, Indices, Energies, Precious Metals, and Cryptocurrencies
- Features real-time data and news powered by Trading Central and Acuity
- Includes advanced trading tools such as Trading Calendars, Market Sentiments, Market Alerts, and AI Analysis
- Available for both iOS and Android mobile devices
- Allows traders to manage their accounts and trade on the go
- Offers real-time quotes and charts for a wide range of trading instruments
- Features secure login and two-factor authentication
- Provides easy account management, including deposits and withdrawals
What are the key features of MetaTrader 4 (MT4)?
Key features of MT4 include:
- Intuitive user interface with customizable charts and layouts
- Advanced charting tools with 30+ built-in indicators and drawing tools
- Expert Advisors (EAs) for automated trading and strategy backtesting
- Extensive customization options for charts, templates, and indicators
- Real-time quotes and interactive charts
- Multiple order types
- Financial news feed
- Compatibility with various operating systems
What are the key features of MetaTrader 5 (MT5)?
Key features of MT5 include:
- Multi-asset trading capabilities with access to a broader range of instruments
- Advanced charting tools with 38+ built-in indicators and drawing tools
- Depth of Market (DOM) for better price analysis and order placement
- Algorithmic trading and strategy backtesting with MQL5 programming language
- Economic calendar integrated into the platform
- Enhanced strategy tester with support for multi-currency testing
- Fundamental analysis tools
- Support for 21 timeframes (compared to 9 in MT4)
What is WebTrader, and what are its key features?
WebTrader is a browser-based trading platform that allows users to access their trading accounts without installing software. Key features include:
- Real-time quotes and interactive charts for various trading instruments
- One-click trading and easy order management
- Customizable layouts and saved templates for personalized trading
- Secure access to trading accounts with encrypted login and data transfer
- Compatibility with all major web browsers
- Access from any device with an internet connection
- No need for downloads or installations
How do I access WebTrader?
To access WebTrader:
- Log in to your TMGM client area
- Click on the WebTrader option
- Enter your trading account credentials if prompted
How can I contact TMGM support?
You can contact TMGM support through multiple channels:
- Email: [email protected]
- Live Chat: Available 24/7 on the TMGM website
- Phone: +61 2 8036 8388 (available 24/7)
What information should I provide when contacting support?
When contacting support, provide:
- Your account number
- A clear description of your issue or question
- Any relevant screenshots or attachments
- For phone support, be prepared to verify your identity
What should I do if I have login problems?
If you're experiencing login issues:
- Double-check that you're entering the correct email address and password
- Use the "Forgot Password" option on the login page to reset your password if needed
- Ensure you're using the correct login URL
- If problems persist, contact TMGM Support for further assistance
What should I do if I have deposit/withdrawal issues?
For deposit/withdrawal issues:
- Ensure your account is fully verified and all required documentation has been submitted
- Check that TMGM supports your chosen payment method
- Verify that you've entered the correct payment details
- Remember that some payment methods may have longer processing times
- If you encounter errors or your transaction is declined, contact TMGM Support with relevant transaction details and error messages
登記
How do I sign up for TMGM?
To sign up for TMGM, follow these steps:
- Visit tmgm.com and click 'Create Account'
- Fill in your personal details
- Take a moment to review the terms and conditions, and select "Agree" if everything looks acceptable to you
- Submit your application
- Verify your account by providing proof of ID and address
- Once your account is verified, log in at tmgm.com using your registered email and password
如何在 TMGM 開設模擬帳戶？
如果您是新客戶，請點擊嘗試模擬帳戶並完成簡短的申請即可開始。
如何在 TMGM 開設真實交易帳戶？
開設真實交易帳戶既快速又簡單。點擊“開始”按鈕並完成申請流程。
我可以用哪些基礎貨幣開戶？
客戶可以開設澳元、歐元、加幣、英鎊、紐西蘭元和美元的交易帳戶。
我的模擬帳戶和真實帳戶的交易條件是否相同？
我們努力使模擬帳戶的交易條件盡可能與真實帳戶相似。然而，在市場劇烈波動期間，模擬帳戶的執行可能會有所差異。
我該如何開設額外的真實或模擬交易帳戶？
您可以在您的客戶入口網站中建立其他模擬或真實帳戶。
What documents are acceptable for account verification?
TMGM accepts the following documents for account verification:
- Proof of ID: Passport, driver's license or government-issued identification.
- Proof of address: Bank statement or government-issued utility bill. This is subjected to the verification process of your residential country.
開設真實交易帳戶需要什麼文件？
要開設真實交易帳戶，您需要提供有效的照片身分證件和最近的帳單或水電費帳單以確認您的地址。
什麼是可接受的身份證件？
您可以提供以下其中一項：
- 護照
- 政府核發的身份證件，例如駕駛執照或州身份證件或
- 國民身分證
什麼是可接受的居住證明文件？
您可以提供以下其中一項：
- 公用事業帳單（瓦斯、電力、水、電話或網路）
- 銀行對帳單
請注意，所有居住證明文件必須包含您的全名、完整居住地址（無郵政信箱），日期必須在過去 90 天內。
我如何提供所需文件？
您的文件需要透過您的客戶入口網站上傳。如果您遇到問題，請隨時透過電子郵件將文件發送至[email protected] ，我們的團隊將為您手動處理。
驗證我的帳戶需要多長時間？
帳戶通常會在收到適當文件後幾個小時內得到驗證。如果您想了解帳戶進度的最新信息，請聯絡支援團隊。
我如何知道我的帳戶何時已通過驗證？
一旦您的帳戶得到驗證，您將收到一封電子郵件通知，其中提供您的真實交易帳號、交易伺服器詳細資訊、密碼、槓桿和您帳戶的貨幣。
我可以在帳戶驗證之前註資嗎？
在您的帳戶經過驗證並且您收到真實交易帳號之前，您將無法為您的帳戶注資。
資金
How do I deposit funds into my TMGM account?
To deposit funds:
- Log in to your TMGM account
- Click 'Deposit Funds' from the dashboard
- Choose your preferred deposit method
- Enter the amount you wish to deposit
- Follow the prompts to complete the transaction
What payment methods does TMGM support?
TMGM supports various payment methods, including:
- Bank transfer
- Credit/debit cards
- Skrill
- Neteller
- FastPay
- VND & PHP E-Wallet
- MYR QR,
- Revolut & Wise
- Asia Instant Pay
Note: The availability of payment methods may vary depending on your country of residence.
我可以存入的最低金額是多少？
建議的最低金額為 500 美元，但您可以使用以下貨幣之一以低至 100 美元的金額進行融資：美元、澳元。
How long does it take for deposits to be processed?
Processing times vary by method:
- Most electronic payments (e.g., credit cards, e-wallets) are processed quickly, with funds generally available in minutes.
- Bank transfers can take 2-5 business days
我該如何為我的帳戶注資？
我們提供一系列不同的方法。這些可能會根據您資助的國家而有所不同。您可以在客戶入口網站內的「資金管理」下查看更多詳細資訊。
我的朋友/親戚可以幫我存款嗎？
我們不能接受帳戶持有人以外任何人的存款。
How do I withdraw funds from my TMGM account?
To withdraw funds:
- Log in to your TMGM account
- Select 'Withdraw Funds' from the dashboard
- Choose your withdrawal method
- Enter the amount you wish to withdraw
- Review and confirm the withdrawal details
- Submit your withdrawal request
What are the prerequisites for withdrawing funds?
To withdraw funds, you must:
- Have a fully verified account
- Have an available margin above the used margin
- Meet the open position requirements
How long do withdrawals take to process?
Processing times vary by withdrawal method:
- Withdrawals to e-wallets are usually processed within 24 hours
- Bank transfers can take 2-5 business days
How can I track my withdrawal?
You can track your withdrawal:
- In the 'Transactions' section of your dashboard
- Via email updates sent by TMGM
我應該如何從我的帳戶提款？
您應該使用與存款相同的方式提取資金。例如，如果您透過銀行電匯入金，則您只能透過銀行電匯提款。
我的提款需要等待多長時間才能到達我的銀行帳戶？
提款請求由我們的客戶會計部門在收到後 1 個工作天內處理。但是，資金到達您的銀行帳戶所需的時間將取決於您的付款方式。
- 國際銀行電匯提款可能需要 3-5 個工作天。
- 其他付款方式提款通常會在 1 個工作天內收到。
從我的交易帳戶存款/提款需要付費嗎？
TMGM 不收取任何存款/提款費用/手續費，但是，您可能需要向涉及銀行轉帳的銀行收取費用。請注意，對於電子錢包，如果您尚未進行交易，提款可能會產生費用。
我的帳戶
我忘記了我的客戶端密碼。我該怎麼辦？
前往客戶端登入頁面，然後按一下“忘記密碼？”點擊“登入”按鈕下的鏈接，然後按照有關如何重置密碼的說明進行操作。如需進一步協助，請聯絡我們的客戶支援團隊。
我的客戶入口網站密碼與我用於存取交易帳戶的密碼是否相同？
您用於登入客戶入口網站的密碼與您用於登入交易帳戶的密碼不同。
How can I manage my account settings?
You can manage your account settings from your dashboard's 'My Accounts' section. This includes:
- Managing security settings
- Viewing account statements
Note: To change your base currency or update your email address, please contact our support team at [email protected].
How do I navigate the TMGM dashboard?
After logging in, you'll see your dashboard, which includes:
- Funding
- Deposit
- Withdrawal
- Transfer
- Trading Tools
- Reports
- Documents
- Downloads
- Trading Competition
- Promotions
- TMGM Rewards
我可以在哪裡找到我的帳戶餘額？
您可以從客戶端的儀表板查看您的 MT4 帳戶餘額。您也可以透過在 MT4 交易平台上登入您的 MT4 帳戶來查看您的餘額。
如何更改我帳戶的槓桿？
您可以透過登入您的客戶入口網站並選擇您特定 MT4 帳戶的「設定」選項來更改您帳戶的槓桿率。
我該如何開設額外的交易帳戶？
您可以透過登入您的客戶入口網站並選擇+真實帳戶申請並填寫簡短表格並將其提交給我們來開設額外帳戶。
如何使用不同的貨幣開設額外的交易帳戶？
您可以透過即時聊天聯繫支援團隊或發送電子郵件至[email protected] ，他們將協助您建立帳戶。
我可以同時開設多少個真實帳戶？
允許的最大真實帳戶數量為 5 個。
How do I update my personal information?
You can update your personal details in your dashboard's 'My Profile' area. This includes:
- Name
- Address
- Phone number
- Email address
How do I change my account password?
To change your account password, follow these steps:
- For your profile password: Go to “Account Setting” > “Information” > “Change Password.”
- For your trading account password: Go to “Dashboard” > “Change Password” for the respective account.
如何更改我的個人資料中的姓名？
如果您的申請中出現拼字錯誤，請透過即時聊天聯絡我們的支援部門，如果我們的個人資料中已有您的有效身分證件的副本，那麼我們將能夠更正您姓名的拼字。如果您想將名稱更改為完全不同的名稱，請發送電子郵件至[email protected] 。您也可以透過在 MT4 交易平台上登入您的 MT4 帳戶來查看您的餘額。
如何更改我帳戶上的註冊電子郵件地址？
如需更改您的註冊電子郵件地址，請發送電子郵件至[email protected] ，請求更改您的電子郵件地址，並向我們提供新舊電子郵件地址的詳細資訊。我們將要求您向我們提供您持有有效身分證件的自拍照。
如何更改我的居住地址詳細資料？
要更改您的地址，請發送電子郵件至[email protected]並向我們提供一份居住證明文件副本，例如銀行/信用卡對帳單或公用事業賬單（煤氣費、水費或電費），以確認您的完整地址姓名、您的新居住地址詳細資料以及文件的日期必須是最近三個月內的。
交易
How do I place trades with TMGM?
You can place trades via:
- Desktop platforms (MT4 or MT5)
- WebTrader
- Mobile apps
- Choose your instrument
- Select your lot size
- Choose your order type
- Set any stop loss or take profit levels
- Confirm and execute the trade
How do I open a trading account?
When you sign up with TMGM, you'll automatically get a trading account. You can open additional accounts from the dashboard if needed.
How do I download and install the trading platform?
To download and install MT4 or MT5:
- Visit the TMGM website
- Go to the 'Platforms' section
- Choose MT4 or MT5
- Download the installer
- Run the installer and follow the prompts
- Once installed, launch the platform and log in with your TMGM credentials
What are the main elements of the trading interface?
The main elements of the trading interface include:
- Market Watch: Shows instruments and their current prices
- Chart Window: Displays price charts for selected instruments
- Navigator: Provides access to accounts, indicators, and Expert Advisors
- Terminal: Shows account information, open positions, and trade history
- Toolbars: For placing trades and managing your account
我該如何開始交易？
作為初學者，一個很好的起點是開設一個模擬帳戶並在交易前熟悉平台，同時透過 TMGM Academy 學習基礎知識。
市場價格代表什麼？
市價顯示該貨幣對的第二貨幣有多少單位相當於該貨幣對的第一貨幣的 1 單位。例如，如果 EURUSD 的交易價格為 1.12000，則表示每 1 歐元（貨幣對中的第一種貨幣）您將收到/需要 1.12 美元。
TMGM 提供什麼類型的點差？
我們所有的帳戶類型都有可變（浮動）點差。這意味著點差將根據我們從流動性提供者的深層池中收到的價格而有所不同，並將反映特定時間標的資產的市場狀況。
與 TMGM 交易的費用是多少？
在我們的經典帳戶類型中，點差從 1 點加任何到期掉期起。在我們的 Edge 帳戶類型中，點差從 0 點起加上任何到期掉期，每回合手續費為 7 美元。
何時應用隔夜利息？
當每天 23:59 GMT+2（伺服器時間）保持交易開放時，每天都會應用隔夜利息。週三（對於外匯和金屬）收取三倍掉期費用，以補償週末的費用。其他資產類別將於週五收費。
相對於我的交易，隔夜利息是如何計算的？
要計算交易的隔夜利息，則為：
隔夜利息 x 手數 x 夜數 = 應用於交易的隔夜利息
TMGM 交易適用哪些類型的執行？
交易透過市場執行來執行（限價單除外 - 買入/賣出限價或止盈）。這意味著交易者將收到平台上請求的價格，或者，如果請求的價格在執行時不再可用，則交易將使用當時下一個最佳可用價格執行。
什麼是掛單？
掛單是在未來滿足預定參數時執行的訂單。
我們的 MT4 帳戶提供 4 種類型的掛單：
限價買入
如果未來的「問價」價格等於預先定義的值，則買入。當前價格水準高於所下訂單的價值。這種類型的訂單通常是在預期價格下跌到一定水平後會上漲的情況下的。
買入停損
如果未來的「問價」價格等於預先定義的值，則買入。當前價格水準低於所下訂單的價值。此類訂單通常是預期價格達到一定水準後將繼續上漲。
賣出限價
如果未來的「BID」價格等於預先定義的值，則賣出。當前價格水準低於所下訂單的價值。這種類型的訂單通常是在預期價格上漲到一定水平後會下跌的情況下的。
賣出停損
如果未來的「BID」價格等於預先定義的值，則賣出。當前價格水準高於所下訂單的價值。此類訂單通常是在預期價格達到一定水平後將繼續下跌而下達的。
是否可以收到重新報價？
在市場執行環境中進行交易時無法進行重新報價。
有哪些工具可與 TMGM 進行交易？
我們提供外匯、指數、股票、金屬、能源和加密貨幣。您可以在此處找到它們。
我可以開立的最小/最大交易是多少？
對於外匯，最小交易規模為 0.01 標準手，最大交易規模為 80 手。
有什麼槓桿可用？
We offer leverage of up to 1:30 for forex pairs, but it can differ depending on the exact instrument. To check the leverage available for specific instruments, please find them listed here.
What order types does TMGM support?
TMGM supports various order types:
- Market orders: For immediate execution at the current market price
- Pending orders:
- Limit orders: To buy below the market or sell above the market
- Stop orders: To buy above the market or sell below the market
- Advanced order types: Stop Loss and Take Profit Orders
How do I manage my trades?
You can manage your trades from the trading platform:
- Monitor open positions in the 'Trade' tab of the Terminal window
- Edit stops and limits by right-clicking on an open position
- Close trades partially or fully from the 'Trade' tab
- View your trade history in the 'Account History' tab
Is the TMGM Trading App secure?
Yes, TMGM ensures that all transactions on both the Trading App and Mobile App are fast, hassle-free, and secure. Funds are received into segregated bank accounts separate from those used by the company and are held with Tier 1 major banks.
How can I download the TMGM Trading and Mobile Apps?
To download the TMGM apps:
- For the desktop Trading App: Visit the TMGM website and navigate to the 'Platforms' or 'Downloads' section to find the appropriate version for your operating system (macOS or Windows).
- For iOS devices: Visit the App Store, search for "TMGM," and click "Get" or "Install"
- For Android devices: Visit the Google Play Store, search for "TMGM," and click "Install"
- Alternatively, you can access download links from the TMGM website or use these URLs:
- iOS: https://apps.apple.com/hk/app/tmgm-app/id6450881326
- Android: https://play.google.com/store/apps/details?id=com.trademaxaustralia.tmgm
How do I log in to the TMGM App?
To log in to the TMGM App:
- Open the app on your device
- Enter your registered email address and password
- If you have enabled two-factor authentication (2FA), enter the verification code
- Click on the "Login" button to access your account
- Provide your phone number
- Create a demo account instantly with US$100,000 in virtual funds
What are the main features of the TMGM App?
The TMGM App offers:
- Access to over 12,000 trading products across various asset classes
- Real-time quotes and interactive charts
- Advanced charting tools for market analysis
- Secure trading environment with features like segregated accounts and SSL encryption
- Fast execution speeds and better liquidity access
- 24/7 multilingual customer support
- User-friendly and professional interface design
- Quick account funding feature
How do I place trades on the TMGM App?
To place a trade on the TMGM App:
- Select the desired trading instrument from the app's main screen or use the search function
- Review the real-time price information and chart analysis
- Choose the order type (e.g., Market Order, Pending Order)
- Specify trade parameters such as volume, stop loss, and take profit levels
- Confirm your trade details and click the "Place Trade" button to execute the order
How can I manage my account via the TMGM App?
The TMGM App allows you to:
- Monitor your account balance, equity, margin, and other key metrics from the dashboard
- Review your transaction history, including past trades, deposits, and withdrawals
- Deposit funds using various supported payment methods
- Submit withdrawal requests and track their status in real-time
- Customize account preferences, such as language settings and notification preferences
- Access market news, analysis, and expert insights
Is the TMGM Trading App free to use?
Yes, the TMGM Trading App is completely free to download and use. To activate it, simply open an account with TMGM to access its advanced tools and trading capabilities at no extra cost.
什麼是 HUBx？
HUBx 是一種投資組合管理工具，透過連結主帳戶和追隨者帳戶來連接和管理部位。
如何開立 HUBx 帳戶？
您可以直接從主選項卡帳戶下的客戶入口網站申請存取 HUBx 平台，您將看到應用 HUBx 的選項。選擇此選項後，您將看到一個包含相關使用條款的彈出視窗。
我需要下載 HUBx 嗎？
HUBx 已整合到您的用戶端入口網站中，不需要您下載任何其他軟體。
如何登入HUBx？
登入選項可直接在客戶入口網站的「交易工具」標籤下使用。
我的 HUBx 使用者名稱和密碼是什麼？
登入詳細資訊與您用於登入客戶入口網站的詳細資訊相同。
追隨者帳戶可以與主帳戶位於不同的伺服器上嗎？
HUBx 分為兩個獨立的平台，分別容納伺服器 1、2、3 和 4、5、6 下的帳戶。
這意味著伺服器 4 下的帳戶可以關注伺服器 5 下的帳戶，但不能關注伺服器 1 下的帳戶。
如何設定主帳戶？
您的真實交易帳戶將顯示在「帳戶管理」標籤下，然後可以連結到您的投資組合。
跟隨帳戶持有人必須認識主帳戶持有人嗎？
是的，需要 PIN 碼才能將關注者帳戶連結到主帳戶，PIN 碼由關注者提供給主帳戶持有者。
如何將我的帳戶連接到主帳戶？
您必須建立 PIN 並將其提供給主帳戶持有人。
如何建立 HUBx PIN？
在交易帳戶設定下，選擇密碼類型、HUBx PIN 並建立您的 PIN 密碼。
如何中斷我的帳戶與主帳戶的連結？
您可以直接向主帳戶持有人要求斷開您的帳戶，也可以將請求傳送至[email protected] 。
我的帳戶必須與主帳戶的幣種一致嗎？
貨幣不必相同。
HUBx 有利潤分享嗎？
HUBx 本身不提供利潤分享的整合功能。但是，您可以聯絡您的客戶經理，他們將為您提供解決方案。
安全
TMGM 是否受到監管？
TMGM 受 ASIC（澳洲證券和投資委員會 - AFSL：436416）監管。
我的個人資訊安全嗎？
我們非常重視客戶的隱私，我們制定了適當的程序來保護我們要求的資訊。您可以查看我們的隱私權政策，其中概述了我們如何處理您的個人資訊。
How does TMGM ensure security?
TMGM implements several security measures:
- Segregated Accounts: Client funds are held in separate trust accounts from TMGM's operational funds
- SSL Encryption: All data transmitted between clients and TMGM servers is protected using SSL encryption
- Advanced Firewall Protection: TMGM uses advanced firewalls to monitor and block suspicious access attempts
- Regulatory Compliance: TMGM adheres to strict regulatory standards set by ASIC, FMA, and VFSC
- Know Your Customer (KYC) Procedures: TMGM verifies client identities to comply with AML and CTF regulations
- Risk Disclosure: Comprehensive risk disclosure statements are provided to clients
How can I manage my account via the TMGM App?
- TMGM maintains regulatory compliance through leading financial regulatory bodies:
- ASIC (Australian Securities and Investment Commission - AFSL: 436416)
- Financial Services Commission, (Mauritius (FSC) GB22201012)
- Vanuatu Financial License, issued by VFSC (Vanuatu Financial Services Commission - No. 40356)
- KYC Procedures: Implementing Know Your Customer procedures to verify client identities
- Risk Disclosure: Providing comprehensive risk disclosure statements to clients
- Complaint Handling: Maintaining a robust complaint-handling process by regulatory requirements
- Regular Audits: Undergoing regular audits and reviews to ensure compliance with regulatory standards
How does TMGM protect client data privacy?
TMGM protects client data privacy by:
- Treating all client information as confidential
- Not disclosing client information to third parties without explicit consent (except as required by law)
- Storing client data on secure servers with strict access controls
- Retaining client data only as long as necessary to fulfill legal and regulatory obligations
- Using cookies on their website to improve user experience, with the option for clients to control cookie preferences
- Adhering to relevant data protection laws and regulations
我的資金存放在哪裡？
您的資金不由 TMGM 持有。 TMGM將客戶資金存放在澳洲ADI（授權存款機構），該機構評級為AA。所有客戶資金均根據客戶資金法進行管理，並與公司資金分開。客戶資金存放在澳洲國民銀行 (NAB) 的獨立客戶信託帳戶中。
你們有提供負餘額保護嗎？
如果您的帳戶出現負餘額，請透過即時聊天或發送電子郵件至[email protected]與支援團隊聯繫。
有人聯絡我，自稱是 TMGM 的代表/員工。我應該如何進行？
如果您收到自稱來自 TMGM 的任何人未經請求的可疑信件，請立即透過即時聊天、電話或電子郵件聯絡我們的客戶支援部門，然後再與該人進行任何進一步的通訊。
我應該多久更改一次密碼？
我們強烈建議定期更改您的密碼（交易帳戶和TMGM Portal），並確保您的密碼足夠複雜以避免被輕易猜到。它應包含一個大寫字母、一個小寫字母、一個數字和一個特殊字符，並且長度至少為 8 位數字。
我可以向第三方提供我的登入憑證嗎？
我們強烈建議您不要向任何第三方提供您的 TMGM 入口網站或交易帳戶的登入憑證。
我可以在哪裡找到你們的隱私權政策？
請注意，您可以在此處找到我們的隱私權政策以及我們的其他法律文件。
我還可以採取哪些其他措施來確保我的資料安全？
我們建議使用強大、穩定、私密的網路連接，並在您使用的裝置上提供足夠的防毒/防火牆保護。
About TMGM
What is TMGM, and when was it founded?
TMGM is an online trading broker founded in 2013. It provides access to various financial markets, including forex, indices, commodities, and cryptocurrencies. TMGM has become a leading provider of online trading services, serving clients worldwide.
Where is TMGM headquartered, and who regulates it?
TMGM is headquartered in Sydney, Australia. It is regulated by the Vanuatu Financial Services Commission (VFSC). This regulation ensures that TMGM adheres to strict financial guidelines and maintains high standards of integrity and transparency in its operations.
What are the key features of TMGM?
TMGM offers a comprehensive range of features:
- Access to a wide range of markets, including forex, indices, commodities, and cryptocurrencies
- Multiple trading platforms: MetaTrader 4 (MT4), MetaTrader 5 (MT5), and WebTrader
- Competitive spreads and fast execution speeds
- Flexible account types to suit different trading styles and preferences
- Comprehensive educational resources, including webinars, tutorials, and market analysis
- 24/5 multilingual customer support via live chat, email, and phone
- User-friendly and feature-rich trading environment
- Advanced tools and resources to help traders make informed decisions
What is TMGM's Referral Program?
TMGM's Referral Program is available to existing clients who wish to refer their friends and family to TMGM. Participants may be eligible for rewards such as trading credits for successful referrals.
Please note that any promotional offers are subject to jurisdictional restrictions and are available only to clients who meet the applicable eligibility criteria. For more details, please refer to our website or contact our support team.
Please note that any promotional offers are subject to jurisdictional restrictions and are available only to clients who meet the applicable eligibility criteria. For more details, please refer to our website or contact our support team.
What are the benefits of participating in TMGM's Referral Program?
The benefits of participating in the Referral Program include:
- Earning cash bonuses or trading credits for each qualified referral
- No limits on the number of referrals you can make
- A simple, transparent process for tracking your referrals and rewards
How can I participate in TMGM's Referral Program?
To participate in the Referral Program:
- You must be an active TMGM client with a funded trading account
- Access the referral program through your client area
- Share your unique referral link or code with friends and family
- Earn rewards when your referrals meet qualifying criteria (e.g., making a minimum deposit or reaching a certain trading volume), subject to eligibility requirements and jurisdictional restrictions.
How can I maximize my earnings from TMGM's partnership programs?
To maximize your earnings:
- For the IB and White Label programs, leverage TMGM's support and resources to grow your business
- As an affiliate, use the provided marketing materials effectively and optimize your marketing efforts
- For the Referral Program, share with friends and family genuinely interested in forex trading
- Utilize TMGM's dedicated support teams for guidance across all programs